This location has issues with customer service. I am a very patient person, and have given this location a couple of chances, but it still takes the prize as being the slowest DD ever. Every time you have to repeat your order twice since they are always counting money or having conversations with each other. Go to the drive thru on Dempster instead.
(1)
Corie Z.
This is by far the WORST dunkin donuts I have ever been to. The staff is unfriendly and clueless. I remember one time asking what kind of berries are in the berry blast coolatta and they just stared at me like I was speaking another language. They had to go get the manager and even SHE couldn't tell me. She had to break out the syrup bottle and read the label. Really? This is just one example of the incompetence I've experienced here. I have had several really bad experiences and you'd think I'd learn my lesson but, alas, I cannot avoid stopping for a good DD snack while I'm driving down Dempster on my way home. The final straw that prompted me to write this review is the experience I just had about 10 minutes ago. I ordered a breakfast meal with an iced tea (as I am allergic to coffee...I know, crazy right?) and was told they weren't sure if I could get a drink besides coffee with the meal. They'd have to ring it up and see what happens. Again, really? Like I'm the ONLY person to ever order a breakfast meal without coffee? So it rang up fine and I received my meal. First, they forgot my hasbrowns. Then, they gave me a bag with 3...yes 3....little hasbrowns in it. I complained and asked for more. The douchebag gave me a lousy 3 more. So in total I got 6 little hashbrown coins. Then I went to eat my bagel sandwich and there was half a piece of bacon. That's right folks...one half of a piece of bacon on a huge bagel. These are downright the CHEAPEST dunkin donut owners I have come across. I refuse to continue going here. I would rather go out of my way for my DD fix now. Not worth the money or my time!
(1)
Muhammad S.
I just visited this Donkin Donuts few minutes ago with my family. While placing the order my daughter fell on the floor because the floor was wet. I asked the cashier present to please clean the floor as someone else might fall down. Instead of cleaning or apologizing, his response was that it will get wet again with people coming in. Talk about rude customer service. Instead of "America runs on Dunkin", this store's moto is "America falls in this Dunkin".
(1)
Roxy A.
dunkin donuts is awesooome!!! i'm from so-cal so we don't have any dunkin donuts back in cali...boo-urns! i noticed that you can find a dunkin donuts as easily as starbucks...they're everywhere! sprinkle donuts + hot chocolate = crazy delicious * i tried the milky way hot chocolate at this location b/c they didn't have regular hot chocolate, it was pretty good but toward the end it starts to taste like you're drinking a milky way thats been melted and thrown into a cup..sorta gross. *you can buy dunkin donuts coffee to grind up at home!! coool! i bought a bag for my bro-in-law cuz he's in love w/ their coffee, but supposedly you can buy DD coffee at the grocery now
(4)
Keith E.
WORST CUP OF COFFEE, EVER! I do like my Starbucks but I find most Dunkin coffee just as stout as a Starbucks. Not this place. I actually returned my first cup thinking I just got a bad batch, Nope. No difference with the 2nd. I actually left it I was so disgusted. Now when I say I like my Starbucks I only get it maybe once a month so its not like my tastebuds are wacked. McDonalds coffee is better. I'm sure it's isolated and maybe they/we were having a bad day but maybe they're chinzing back? BEWARE,
(1)
Dan E.
Normally I don't review chains unless there is something unusual about them. And its usually something negative. But that's not the case with this Dunkin Donuts. I've had business meetings with someone who's from the area. So we're not doing power lunches at Gibsons or Mortons but thats the nature of business today: time and convenience. And it looks like we're not the only ones. There is a lot of business transacted here with a polyglot of customers: Indian/Pakistani, Korean, Chinese, East European. And I've seen groups of business people at the bigger round tables passing around reports and taking notes. As for the coffee, food and service, no problems; everything is good at this Dunkin Donuts aka Dan's Near Northwest Suburban Satellite Office.
(4)
Dave M.
We ordered a small iced coffee, veggie egg white flat, and a cinnamon raisin bagel. They got our order wrong once, and the whole process took almost 30 minutes. When I asked about my order status I was told I had to be patient. If I wanted to spend this long on breakfast I wouldn't go to DD. Also, it was well over 80 degrees in the store which probably contributed to my impatience.
(1)
Elaine M.
If you plan to use any kind of coupon here, be sure to read the fine print first! You may be better off paying the menu price vs. using the coupon. I needed 50 munchkins to take to my son's school for his birthday today. I gave the $3.99 for 25 munchkins coupon and asked for 2 boxes. The lady told me I would only get 1 at the coupon price and the other at full price. There was a line out the door behind me, so I agreed. I got my receipt and realized that I ended up paying $10.98 for 50 munchkins instead of the posted price of $7.99 for a box of 50. When I complained that they forgot to credit my coupon, she offered an insincere apology and suggested I take one or two donuts to make up for the difference. Only because of the growing line of impatient looking people, I agreed. I don't know what the price of just one donut is, but I still feel like I got the short end of the stick.
(1)
Carolynne M.
Out of all the Dunkin Donuts I have ever been to (and believe me, I have tried almost all), this one is my favourite. It is huge, has a ToGo's and a Baskin Robbins mixed in, and a drive thru. Parking is ample and the grounds are always well-manicured and sans garbage. The interior is nicely set up with a lot of tables and a lot of counter space. I usually use the drive-thru, however. The speaker system works well and aside from the occasional moron who orders $150 worth of assorted breakfast items, or the asshat who wants to pay all in pennies, the drive-thru is acceptably consistent. For some reason the coffee here tastes the best and the bagels are always soft and fresh. Why I cant get this same level of quality at other locations mystifies me. Ahh, well, I'm sure the owner appreciates my business!
Julia M.
This location has issues with customer service. I am a very patient person, and have given this location a couple of chances, but it still takes the prize as being the slowest DD ever. Every time you have to repeat your order twice since they are always counting money or having conversations with each other. Go to the drive thru on Dempster instead.
(1)Corie Z.
This is by far the WORST dunkin donuts I have ever been to. The staff is unfriendly and clueless. I remember one time asking what kind of berries are in the berry blast coolatta and they just stared at me like I was speaking another language. They had to go get the manager and even SHE couldn't tell me. She had to break out the syrup bottle and read the label. Really? This is just one example of the incompetence I've experienced here. I have had several really bad experiences and you'd think I'd learn my lesson but, alas, I cannot avoid stopping for a good DD snack while I'm driving down Dempster on my way home. The final straw that prompted me to write this review is the experience I just had about 10 minutes ago. I ordered a breakfast meal with an iced tea (as I am allergic to coffee...I know, crazy right?) and was told they weren't sure if I could get a drink besides coffee with the meal. They'd have to ring it up and see what happens. Again, really? Like I'm the ONLY person to ever order a breakfast meal without coffee? So it rang up fine and I received my meal. First, they forgot my hasbrowns. Then, they gave me a bag with 3...yes 3....little hasbrowns in it. I complained and asked for more. The douchebag gave me a lousy 3 more. So in total I got 6 little hashbrown coins. Then I went to eat my bagel sandwich and there was half a piece of bacon. That's right folks...one half of a piece of bacon on a huge bagel. These are downright the CHEAPEST dunkin donut owners I have come across. I refuse to continue going here. I would rather go out of my way for my DD fix now. Not worth the money or my time!
(1)Muhammad S.
I just visited this Donkin Donuts few minutes ago with my family. While placing the order my daughter fell on the floor because the floor was wet. I asked the cashier present to please clean the floor as someone else might fall down. Instead of cleaning or apologizing, his response was that it will get wet again with people coming in. Talk about rude customer service. Instead of "America runs on Dunkin", this store's moto is "America falls in this Dunkin".
(1)Roxy A.
dunkin donuts is awesooome!!! i'm from so-cal so we don't have any dunkin donuts back in cali...boo-urns! i noticed that you can find a dunkin donuts as easily as starbucks...they're everywhere! sprinkle donuts + hot chocolate = crazy delicious * i tried the milky way hot chocolate at this location b/c they didn't have regular hot chocolate, it was pretty good but toward the end it starts to taste like you're drinking a milky way thats been melted and thrown into a cup..sorta gross. *you can buy dunkin donuts coffee to grind up at home!! coool! i bought a bag for my bro-in-law cuz he's in love w/ their coffee, but supposedly you can buy DD coffee at the grocery now
(4)Keith E.
WORST CUP OF COFFEE, EVER! I do like my Starbucks but I find most Dunkin coffee just as stout as a Starbucks. Not this place. I actually returned my first cup thinking I just got a bad batch, Nope. No difference with the 2nd. I actually left it I was so disgusted. Now when I say I like my Starbucks I only get it maybe once a month so its not like my tastebuds are wacked. McDonalds coffee is better. I'm sure it's isolated and maybe they/we were having a bad day but maybe they're chinzing back? BEWARE,
(1)Dan E.
Normally I don't review chains unless there is something unusual about them. And its usually something negative. But that's not the case with this Dunkin Donuts. I've had business meetings with someone who's from the area. So we're not doing power lunches at Gibsons or Mortons but thats the nature of business today: time and convenience. And it looks like we're not the only ones. There is a lot of business transacted here with a polyglot of customers: Indian/Pakistani, Korean, Chinese, East European. And I've seen groups of business people at the bigger round tables passing around reports and taking notes. As for the coffee, food and service, no problems; everything is good at this Dunkin Donuts aka Dan's Near Northwest Suburban Satellite Office.
(4)Dave M.
We ordered a small iced coffee, veggie egg white flat, and a cinnamon raisin bagel. They got our order wrong once, and the whole process took almost 30 minutes. When I asked about my order status I was told I had to be patient. If I wanted to spend this long on breakfast I wouldn't go to DD. Also, it was well over 80 degrees in the store which probably contributed to my impatience.
(1)Elaine M.
If you plan to use any kind of coupon here, be sure to read the fine print first! You may be better off paying the menu price vs. using the coupon. I needed 50 munchkins to take to my son's school for his birthday today. I gave the $3.99 for 25 munchkins coupon and asked for 2 boxes. The lady told me I would only get 1 at the coupon price and the other at full price. There was a line out the door behind me, so I agreed. I got my receipt and realized that I ended up paying $10.98 for 50 munchkins instead of the posted price of $7.99 for a box of 50. When I complained that they forgot to credit my coupon, she offered an insincere apology and suggested I take one or two donuts to make up for the difference. Only because of the growing line of impatient looking people, I agreed. I don't know what the price of just one donut is, but I still feel like I got the short end of the stick.
(1)Carolynne M.
Out of all the Dunkin Donuts I have ever been to (and believe me, I have tried almost all), this one is my favourite. It is huge, has a ToGo's and a Baskin Robbins mixed in, and a drive thru. Parking is ample and the grounds are always well-manicured and sans garbage. The interior is nicely set up with a lot of tables and a lot of counter space. I usually use the drive-thru, however. The speaker system works well and aside from the occasional moron who orders $150 worth of assorted breakfast items, or the asshat who wants to pay all in pennies, the drive-thru is acceptably consistent. For some reason the coffee here tastes the best and the bagels are always soft and fresh. Why I cant get this same level of quality at other locations mystifies me. Ahh, well, I'm sure the owner appreciates my business!
(5)